Technical Support

BPC Technical Support

Get guided help with MVHR, MEV, filters, controls, ducting, airflow, product identification and safe first checks. For wiring, commissioning or internal faults, BPC technical support should confirm.

Technical Bernie

Bernie AI BETA

Tell me what product you need help with

Search the product first, then describe the issue. If you can’t find the exact product, enter the make and model manually.

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Search product, model or SKU
Selecting the exact product gives Technical Bernie better product context. If it does not appear, use the manual make/model option.
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Best uploads: Product label, controller screen, fault lights, duct connection, wiring diagram/manual page, filter label or replacement part photo.
Technical Bernie Beta
Hi, I’m Technical Bernie 👓

Hi, I’m Technical Bernie 👓

Send me the support details first, then you can continue chatting with me.

Hi, I’m Technical Bernie 👓
Hi, I’m Technical Bernie. Search your product above, describe the issue, and send it over. I’ll help with safe first checks, likely next steps, or what BPC technical support needs to confirm.

Technical Bernie is a guide only. For wiring, commissioning, internal faults or safety-critical issues, BPC technical support or a qualified installer should confirm.